Refund Policy
Fair, transparent refund terms. Try ExpenseSpark risk-free with our 30-day trial and flexible cancellation options.
Our Commitment to Fair Refunds
30-Day Free Trial
Full access to all features with no payment required upfront
Pro-rated Refunds
Fair refunds for unused portions of yearly subscriptions
Easy Cancellation
Cancel monthly plans anytime before renewal with no penalties
1. 30-Day Free Trial
Experience ExpenseSpark's full potential with our comprehensive 30-day trial. No credit card required, no commitments, just full access to explore our premium features.
What's Included
- • Unlimited expense tracking
- • All team collaboration features
- • Advanced reporting and analytics
- • Multi-currency support
- • Premium export options
- • Priority customer support
Trial Benefits
- • No payment information required
- • Full feature access for 30 days
- • No automatic billing after trial
- • Keep your data when upgrading
- • Personal onboarding assistance
- • Risk-free evaluation period
How it works: Sign up with just your email, explore all features for 30 days, then choose a plan that fits your needs. If you don't upgrade, your account automatically converts to our free plan with basic features.
2. Yearly Subscription Refunds
We offer fair, pro-rated refunds for yearly subscriptions to ensure you only pay for the time you actually use our service.
Pro-rated Refund Calculation
If you cancel your yearly subscription, we calculate your refund based on the unused months remaining in your billing cycle.
Example: Cancel after 4 months of a $120 yearly plan = $80 refund (8 unused months × $10/month)
Refund Timeline
- Request processed within 2 business days
- Refund issued to original payment method
- Funds appear in 5-10 business days
Yearly Subscription Benefits
Save up to 20% compared to monthly billing
Locked-in rate for the entire year
Pro-rated refunds anytime
3. Monthly Subscription Policy
Monthly plans offer maximum flexibility with easy cancellation. No long-term commitments, cancel anytime before your next billing cycle.
Cancellation Terms
- • Cancel anytime before next renewal
- • No cancellation fees or penalties
- • Continue using until end of current cycle
- • Instant cancellation from account settings
- • No questions asked policy
No Refund Policy
Monthly subscriptions are billed in advance for the upcoming month. Once payment is processed, no refunds are available for that billing cycle.
Why: Monthly plans are already discounted for short-term flexibility. The 30-day free trial allows full evaluation before commitment.
Monthly Plan Benefits
Month-to-month flexibility
Cancel anytime online
Immediate activation
All premium features
4. How to Request a Refund
Requesting a refund is simple and straightforward. Our support team is here to help process your request quickly and efficiently.
Provide Details
Include your account email and subscription information
Get Processed
Receive confirmation and refund within 5-10 business days
Required Information for Refund Requests
- • Account email address
- • Subscription plan type (Team/Pro)
- • Billing cycle (monthly/yearly)
- • Reason for cancellation (optional)
- • Payment method used
- • Approximate subscription start date
- • Preferred refund method
- • Any additional context
5. Refund Exceptions
While we strive to be fair, certain circumstances may disqualify accounts from receiving refunds to protect our service and other users.
Non-Refundable Situations
- • Accounts violating Terms of Service
- • Fraudulent or suspicious activities
- • Requests after subscription expiration
- • Chargebacks or payment disputes
- • Abuse of trial or refund policies
Special Circumstances
- • Service disruptions may qualify for credits
- • Billing errors will be corrected promptly
- • Duplicate charges refunded automatically
- • Currency conversion issues considered
- • Contact support for unique situations
Fair Use Policy
Our refund policy is designed to be fair to all users. We reserve the right to deny refunds for accounts that abuse our policies, engage in fraudulent activities, or violate our Terms of Service. All refund decisions are final and at our discretion.
6. Changes to This Refund Policy
We may update this refund policy to reflect changes in our service or legal requirements. We will notify users of significant changes.
Change Notification Process
- • 30 days advance notice for major policy changes
- • Email notifications to all active subscribers
- • Clear explanation of what's changing and why
- • Updated effective date posted on this page
- • Grandfathering of existing subscriptions when beneficial
Need Help with Refunds?
Our customer success team is here to help with any questions about refunds, billing, or account management. We're committed to resolving your concerns quickly and fairly.
What to Include in Your Refund Request
Required Information:
- • Account email address
- • Subscription type and billing cycle
- • Reason for refund request
- • Payment method used
Processing Time:
- • Request reviewed within 2 business days
- • Approval notification sent via email
- • Refund processed to original payment method
- • Funds available in 5-10 business days